Justworks Wins Bronze Stevie® Award in 2026 Stevie® Awards for Sales & Customer Service
Customer Success Organization Recognized for Excellence in Service Delivery for the Ninth Consecutive Year
New York, NY – January 29, 2026 – In the 20th Annual Stevie® Awards for Sales & Customer Service, Justworks is a Bronze Stevie® Winner for Customer Service Department of the Year (Computer Software - 100 or More Employees).
"This recognition belongs to the 300+ people in our Customer Success Organization who show up every day to support small businesses through the moments that matter most," said Natalie Miranda, VP of Customer Success at Justworks. "Whether that's helping a company navigate international hiring for the first time, walking them through a merger, or simply making sure payroll goes smoothly so they can focus on building their businesses, our team understands that small businesses don't just need a platform—they need a partner who shows up when it matters."
Over the past year, Justworks' Customer Success Organization evolved its servicing model to support new products, international expansion, and growing customer complexity while maintaining a customer satisfaction score of 4.87 out of 5. Key achievements include scaling to support International Employer of Record services in 32 countries, reducing voluntary attrition from 21% to 2%, decreasing customer escalations by 29%, and launching Customer Central—a unified internal platform that transforms how the team services customers.
Stevie Awards president Maggie Miller said, "The remarkable scores achieved by this year's Stevie Awards for Sales & Customer Service winners reflect the extraordinary levels of excellence, innovation, and customer impact they deliver. We proudly join the judges in congratulating and celebrating these outstanding organizations and professionals on their achievements."
The Stevie Awards for Sales & Customer Service are the world's top honors for customer service, contact center, business development and sales professionals. Winners will be celebrated during a gala event attended by more than 300 professionals from around the world at the Marriott Marquis Hotel in New York City on March 5.
More than 2,100 nominations from organizations of all sizes and in virtually every industry, in 41 nations and territories, were considered in this year's competition. Winners were determined by the average scores of 150 professionals worldwide on eight specialized judging committees.
Details about the Stevie® Awards for Sales & Customer Service and the list of Stevie® winners in all categories are available at www.StevieAwards.com/Sales. For more information about Justworks, visit www.justworks.com.
About Justworks
Justworks is a technology company leveling the playing field for all small businesses. Through its software and as a partner, Justworks helps its customers take care of their teams, streamline their operations and navigate the complex aspects of managing a workforce with confidence. To achieve this, Justworks is uncompromising in its focus on building products for small businesses and understanding their unique needs. Justworks' flexible platform empowers small businesses to assemble powerful self-service capabilities to meet their payroll, tax, global HR, and compliance needs. Plus, Justworks offers 24/7 human support, on-demand expertise and access to high-quality benefits designed for the modern workforce. To learn more, visit Justworks.com, and follow along on Twitter @Justworks, LinkedIn @Justworks- and Instagram @Justworks.
About The Stevie® Awards
Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Sales & Customer Service, the Stevie Awards for Technology Excellence, and the Stevie Awards for Women in Business. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations and territories. More than 1,000 professionals around the world participate in the Stevie Awards judging process each year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
Sponsors of the 20th annual Stevie Awards for Sales & Customer Service include SOCAP International and ValueSelling Associates, Inc.
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