How can malicious compliance affect business operations?

Malicious compliance can create bottlenecks, slow down processes, and damage team morale. Over time, it can disrupt customer service and contribute to rising turnover. In some cases, malicious compliance creates broader challenges that interfere with managing policies effectively.

What should employers do if malicious compliance is happening?

Businesses should listen to employees and identify breakdowns in communication, trust, or policy. Once the root cause is clear, they can take steps to solve it. Businesses might consider improving feedback loops or adjusting outdated processes to create a positive working environment for everyone.

What are some examples of malicious compliance?

Malicious compliance can show up in various ways. Employees might rigidly follow outdated procedures or intentionally exaggerate rules to highlight their flaws. Some may refuse to work beyond their scheduled hours, even when offered overtime pay, which can lead to delays. If instructed to send all communication through email, they may flood inboxes with nonessential messages.