What responsibilities does an agent of record have?

An AOR has the authority to oversee a company's insurance policies or employee benefits management. They act on the company's behalf, handle communications with insurers, advise on coverage, and help ensure the business obtains appropriate and cost-effective protection.

How can a company choose an agent of record?

To select the right agent of record, businesses should focus on industry expertise and a solid understanding of their insurance needs. It’s also important to find someone who communicates clearly and can offer reliable guidance for long-term planning.

What is the difference between an AOR and a broker?

An AOR is a formal designation that gives a broker the authority to represent a business directly with an insurance carrier. While any licensed broker can provide quotes, only the designated AOR can manage the policy and communicate with the carrier on the business’s behalf.

How does an agent of record impact insurance policies?

Once appointed, an AOR usually becomes the sole point of contact for a company's insurer. They can implement policy changes, request quotes, or handle claims on behalf of the company, which builds a foundation for strong compliance management.